I mainly mention it because we spent a good day and a half on it:
http://www.screenconnect...te-Support-How-It-Works

...but also any feedback is appreciated. The goal is a single interactive diagram that can help the layman understand our stuff.

We may update the "Play Demo" to be dynamic based on the devices selected for the customer and technician. Also we may have a couple sequences for how to install the product, etc.