Elsinore

User Forum

www.screenconnect.com
Welcome Guest Search | Active Topics | Log In | Register

Tag as favorite
Waiting for free license
Options
Previous Topic Next Topic
OblivionSY
#1 Posted : Saturday, October 22, 2011 11:46:50 AM
Rank: Newbie
Joined: 10/22/2011
Posts: 8
Location: Oxford
I have just upgraded to ScreenConnect_2.3.2005.4303_Release and now I cannot connect to anything and it says "waiting for a free license" The Administration page said that it was an eligible update, so can someone please shed some light on what has gone wrong?

Thanks
Back to top
WWW
Report?
OblivionSY
#2 Posted : Saturday, October 22, 2011 11:50:18 AM
Rank: Newbie
Joined: 10/22/2011
Posts: 8
Location: Oxford
In fact, even the version I have still says I am eligible for the next (unstable) version...

Latest Eligible Version:2.3.2026.4309
Back to top
WWW
Report?
bigdessert
#3 Posted : Saturday, October 22, 2011 12:55:30 PM
Rank: Advanced Member
Joined: 9/14/2010
Posts: 458
Location: Minnesota
Restart the relay service on the server. I have seen the relay service hold a session before. If you only have a 1 concurrent license then you will get this message. Restarting the relay service forces it to let go of this phantom session.
Back to top
Report?
OblivionSY
#4 Posted : Saturday, October 22, 2011 6:52:05 PM
Rank: Newbie
Joined: 10/22/2011
Posts: 8
Location: Oxford
Sadly it is not that. In the license area it says it is not valid... but the upgrade advisor said (and still does!) say another version is eligible for my license... So not, too impressed at the extra time and effor this will now likely cause.
Back to top
WWW
Report?
bigdessert
#5 Posted : Saturday, October 22, 2011 7:11:20 PM
Rank: Advanced Member
Joined: 9/14/2010
Posts: 458
Location: Minnesota
bummer, well I would call them on monday and they will get it straightened out. If you need temporarily you can create a 30 day trial license here:
http://www.screenconnect.com/Download
Back to top
Report?
OblivionSY
#6 Posted : Saturday, October 22, 2011 11:25:01 PM
Rank: Newbie
Joined: 10/22/2011
Posts: 8
Location: Oxford
Good idea with the trial license, however, it still says waiting for free license (I removed the other one as a trial license has to be the only one there) I have restarted all three services for SC. So not sure what else to try now.
Back to top
WWW
Report?
bigdessert
#7 Posted : Monday, October 24, 2011 1:01:28 AM
Rank: Advanced Member
Joined: 9/14/2010
Posts: 458
Location: Minnesota
I have nothing that I can think of to try, give them a call tomorrow morning and they will get it straightened out right away I am sure.
Back to top
Report?
Users browsing this topic
Guest
Tag as favorite
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

SoClean Theme By Jaben Cargman (Tiny Gecko)
Powered by YAF | YAF © 2003-2009, Yet Another Forum.NET