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2.4 send CTRL ALT DEL error
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John S
#1 Posted : Thursday, December 15, 2011 10:38:06 AM
Rank: Advanced Member
Joined: 5/6/2011
Posts: 48
Location: Essex UK
Windows Server 2003 32bit upgraded from screenconnect client 2.3 to 2.4.2169.4359.

Now when using 'Send Ctrl+Alt+Del' function in screen connect I get an error displayed on the remote machine -

Code:
Error occurred performing 'System Key Code'.
The system cannot find the file specified


I have tried restarting the screenconnect guest service on the client, but still get the error.

Edit:

I only get this error when logged in. It works ok from the login screen, both when logged out or locked.

Edit:

I've updated 2 other server 2003 machines to 2.4 and I get the same error.
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John S
#2 Posted : Friday, December 16, 2011 5:07:39 PM
Rank: Advanced Member
Joined: 5/6/2011
Posts: 48
Location: Essex UK
Is anyone else getting this error in 2.4 on Server 2003 ?
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John S
#3 Posted : Wednesday, December 21, 2011 11:39:28 AM
Rank: Advanced Member
Joined: 5/6/2011
Posts: 48
Location: Essex UK
Jake,

Is this something you can reproduce ?
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Jake Morgan
#4 Posted : Wednesday, January 04, 2012 3:29:10 PM
Rank: Administration
Joined: 4/9/2010
Posts: 859
Sorry, we haven't specifically tried to reproduce it yet. Though I have used the feature a lot and haven't encountered issues. You'll likely need to call or email into our support and we can get you connected so that we can debug the issue.
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Jake Morgan
#5 Posted : Tuesday, January 10, 2012 5:24:51 PM
Rank: Administration
Joined: 4/9/2010
Posts: 859
This has been fixed in 2.4.2211
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bigdessert
#6 Posted : Wednesday, January 11, 2012 2:05:33 AM
Rank: Advanced Member
Joined: 9/14/2010
Posts: 458
Location: Minnesota
Thanks, Fixed mine.
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LaSepp
#7 Posted : Tuesday, January 17, 2012 8:36:44 AM
Rank: Member
Joined: 7/22/2011
Posts: 13
Location: Regensburg
Hi,

I'm on 2.4.2214.4393 and Pressing "Send CTRL-ALT-DEL" still gives me a "Run Service" window and after entering the credentials it shows this error message:
"Error occurred performing 'System Key Code'." "Unknown Error"
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Jake Morgan
#8 Posted : Tuesday, January 17, 2012 12:52:08 PM
Rank: Administration
Joined: 4/9/2010
Posts: 859
We're working with a customer now to fix this permutation.
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Jake Morgan
#9 Posted : Wednesday, January 18, 2012 9:57:39 PM
Rank: Administration
Joined: 4/9/2010
Posts: 859
Fixed in 2233
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