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Administrator level technician connection terminate
waughd
#1 Posted : Friday, October 28, 2011 4:19:53 AM
Rank: Newbie
Joined: 2/11/2011
Posts: 7
Location: Eukey OZ
we run multiple licenses and more than one connection at a time
If one of our techs is connected to a client's pc running unattended client and gets called away and leaves the connection up for whatever reason
Can it be possible to add say a button for administrators only to force disconnect and end the connection he/she has initiated to free up the lic

tech is on PC A connected to client PC B and has say forgotten to end the session
I want to use the lic with PC C to connect to say PC D
so would like to drop/close the connection PC A started
Not sure if this is clear enough
Des
promptcare
#2 Posted : Friday, October 28, 2011 4:55:20 PM
Rank: Advanced Member
Joined: 9/15/2011
Posts: 78
Location: ON, Canada
This would also be very useful in instances where a 1-license guy like myself has a connection open on the desktop and get called away. I'd like to be able to cancel the connection on my ipad and continue it from there.
Jake Morgan
#3 Posted : Friday, October 28, 2011 4:59:07 PM
Rank: Administration
Joined: 4/9/2010
Posts: 859
New versions will support multiple technicians on a single session. This should obviate some of the need for this, but still noted.
bigdessert
#4 Posted : Friday, October 28, 2011 5:49:05 PM
Rank: Advanced Member
Joined: 9/14/2010
Posts: 458
Location: Minnesota
Jake Morgan wrote:
New versions will support multiple technicians on a single session. This should obviate some of the need for this, but still noted.


Jake, can you confirm that two techs can connect to one session and only use a single license?
Jeff Bishop
#5 Posted : Thursday, January 19, 2012 6:49:25 PM
Rank: Administration
Joined: 4/14/2010
Posts: 140
Location: Raleigh, NC
Ability to kill a session has been submitted a while back, I don't have a delivery date but I am pushing for this one to be sooner rather than later. To answer the question from bigdessert, in 2.4 we support multiple technicians to join the same session. Each technician will have the Host client on their machine and the ability to control the guest system. This does require that use of a license for each technician connected.
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