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2.4 Host Relay Service High CPU Usage
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oneboise
#1 Posted : Saturday, January 21, 2012 7:37:59 PM
Rank: Newbie
Joined: 1/21/2012
Posts: 5
Location: US
I am using the latest build (2.4.2234.4400) on a 2008 x64 virtual server. It has two CPU's assigned to it. The "Elsinore.ScreenConnect.Service.exe" is 50% of the CPU, which typically means 100% of one CPU. If I stop the "ScreenConnect Relay" service, CPU usage drops to normal. I didn't notice this with the previous 2.3 version, but I can't say for sure.

I have been using SC prior to the 2.0 versions and have continually upgraded to the latest build. This may have something to do with it, I don't know. I did do a repair install and restarted the server a few times with no change.

All attended and unattended sessions work great, nice and fast. I just don't like seeing the CPU usage stuck so high.

Has anyone else seen this? Is there a trick to clean up something from an old version that could be causing the relay service to do this?

Thanks for any suggestions.
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Jeff Bishop
#2 Posted : Thursday, January 26, 2012 5:13:32 PM
Rank: Administration
Joined: 4/14/2010
Posts: 140
Location: Raleigh, NC
oneboise, sorry for the delay on getting back to you on this. I checked with support and they did say a few builds of 2.4 pre-release they had a few reports of high CPU usage but they believe it was corrected in the more recent builds. Please take a look at those and let us know.
ScreenConnect Team
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oneboise
#3 Posted : Friday, January 27, 2012 1:27:08 PM
Rank: Newbie
Joined: 1/21/2012
Posts: 5
Location: US
Thank you for looking into this. Yes, it appears the CPU is back to normal. I am now running 2.4.2248.4406. Sorry to have wasted your time!

BTW, we are loving the ability to install, uninstall and upgrade unattended sessions!
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Jeff Bishop
#4 Posted : Wednesday, February 01, 2012 7:33:22 PM
Rank: Administration
Joined: 4/14/2010
Posts: 140
Location: Raleigh, NC
Glad you like it. This was a request that got a lot of attention on the forums so we wanted to get it into the software ASAP.
ScreenConnect Team
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