ScreenConnect mobile support is currently focused on allowing technicians to use their mobile devices to support their customer’s computers or servers. We currently support both Android and iOS and are looking at other operating systems now.
We would love to introduce the ability to remote into mobile devices, unfortunately iOS and Android do not allow you to view and/or control their devices remotely. Some remote support companies provide the ability to chat, pull information about the device, and transfer files with Android and iOS but they cannot view or control the screen. A few companies go as far as to allude to this capability but then in the fine print they say if the software is installed by the manufacturer, jail broken, or rooted. We are currently looking at Windows 8 and Windows 7 mobile to see what is possible so maybe with one or both of those we will have a mobile app for clients in the near future. We are considering a guest client that has the basic capability that others provide but many of this community via email or phone have said you wouldn’t find that very useful, if you think we should release a basic application that provides the above mentioned functionality please let us know we would enjoy hearing your thoughts?
And if the position with Android or iOS changes we will certainly release an app for those devices as well.
ScreenConnect Team
