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"Waiting for free license" with 5 concurrent license - 2.4.2248.4406
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iwes
#1 Posted : Wednesday, February 08, 2012 5:40:40 PM
Rank: Newbie
Joined: 2/6/2012
Posts: 2
We had an issue earlier where only one session could be active at a time.

Restarting the ScreenConnect services fixed the issue.

Anything else we can do to troubleshoot if it happens again?
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Jake Morgan
#2 Posted : Wednesday, February 08, 2012 11:18:23 PM
Rank: Administration
Joined: 4/9/2010
Posts: 871
Sorry about this. Give us a call when it happens again, and we can look into it.
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bigdessert
#3 Posted : Thursday, February 09, 2012 3:28:47 AM
Rank: Advanced Member
Joined: 9/14/2010
Posts: 460
Location: Minnesota
I have a guest doing this not a host. I will call in the morning with it Jake.
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Jake Morgan
#4 Posted : Sunday, February 19, 2012 4:05:39 PM
Rank: Administration
Joined: 4/9/2010
Posts: 871
This should be fixed in the latest pre-release.
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brianchow
#5 Posted : Wednesday, April 11, 2012 12:54:50 AM
Rank: Newbie
Joined: 4/11/2012
Posts: 1
We're seeing this with version 2.4.2456.4458 -- Is there an ETA on when this will be fixed? It really impacts us.
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bindtech
#6 Posted : Wednesday, April 11, 2012 3:07:06 PM
Rank: Newbie
Joined: 4/11/2012
Posts: 2
My company is having the same issue ever since we updated to 2.4.2456.4458. We have 3 licenses and sometimes we can use all 3 but it seems that once 3 people connect and then disconnect, it throws the error "Waiting for free license". This is impacting our business greatly. Do we have ETA on fix.
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Jake Morgan
#7 Posted : Wednesday, April 11, 2012 10:50:43 PM
Rank: Administration
Joined: 4/9/2010
Posts: 871
We have a fix that we've released to a few customers. We will re-release 2.4 with the fix very soon.
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rdb
#8 Posted : Friday, April 13, 2012 4:54:41 AM
Rank: Newbie
Joined: 4/13/2012
Posts: 1
We upgraded two days ago and are having the same problem.
It says waiting for a free license yet no one is connected.
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Jake Morgan
#9 Posted : Friday, April 13, 2012 7:21:59 PM
Rank: Administration
Joined: 4/9/2010
Posts: 871
The release yesterday should fix this.
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bindtech
#10 Posted : Wednesday, April 18, 2012 3:47:09 PM
Rank: Newbie
Joined: 4/11/2012
Posts: 2
We have been using the new release since Friday and are expirencing the same issues. It's causing a lot of issues. Can you help us out.
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