I would like this feature also. The background changes, but if the user has an opened program in full window ex. excel, word, he does not see/realize that somebody just connected to his computer.
A popup from the system tray would be awesome.

Thanks.

Agreed, though it should be configurable.

I've had users get pretty upset when they realized this was the default behavior, enough to complain to management regarding security (or complete lack of) with this application.

And this is for internal staff. I couldn't imagine being a consultant or third party support company and trying to explain this behavior to clients.

In my opinion if this is that big of a deal then just ditch unattended installs and use regular on demand sessions. Seriously if they have that much of a problem with it, make them go through the extra work to get help from you. I have the unattended installs on my client computers as we are a consultant and none of them have any problem with it because they know we can fix problems faster without their intervention. If one of them says no they don't want it, then I explain to them that they will have to be present to get me onto their servers if there is a problem.

This isn't an issue with server, or true "unattended" installations. This is an issue with user workstations and laptops throughout the company. It becomes a major pain to have to walk the people (especially C level) through web based sessions, having them click accept/run/ok/etc, especially when their on the phone, or giving a presentation, or some other moment where you don't have a persons full attention. It's often not a simple 1-click procedure. Now if it were a 1-click "allow" that I could see and take control, that would appease everyone.

Regardless, I posted this update to get a response from ScreenConnect, and while I appreciate all suggestions, I need some feedback to provide the C-level execs here as it's not just an issue of their computers, but an issue of everyone who may have sensitive information open on their computer (accountants, general counsel, etc.). If the answer is "no, we're not doing it" that is fine. If the answer is "it's in the works for a later date" that is fine as well. I just need an answer because if the answer is "not going to happen" then I need to look for another solution for at least the people who are deemed to require an extra level of security (approval) before the connection is made.

Sorry if I came off a bit harsh and unwilling to understand. I'm all for more security anywhere we can get it with this product! it is just that when unattended installs first came out they had popups and then it was complaint after complaint to get rid of them. Now that they are gone some want them back for security seems like we are running circles. I say if it gets added how about an option to turn it on/off.

We can make it popup when the session goes between a connected and disconnected state. That's how we determine to flash the host client taskbar item.

I think this is all he wants....

Hi, would have this too :)

Because 2 customers said me, "you can come whenever you want without any alert"...

I didn't know what to answer ! :-/

Thanks and regards

From a user perspective, it might be helfpful to have a popup that says "X Tech would like to connect for a remote session." and the use can click yes or deny for x minutes. The tech would get a response back saying come back in x minutes. I find more often than not that's what the biggest complaint is. I know LMI does this. (well, just a yes or no) and you can set it to default to yes or no. I have one client that requires a default NO as they want an employee there when we'ere working.

Yes please.

Optional is great, and better than nothing which is basically what we have now (little balloon doesn't count for much on a 1920x1080 23"+ monitor), especially when users aren't always focused on their monitor.

Something along the lines of what logmein uses, which the last time I had used it was a large opaque banner across the top of the screen stating "logmein remotely connection" with perhaps the techs name or username in there as well. The tech shouldn't see the banner obviously, but there should be an option to have one appear on the unattended desktop, blinking for a few seconds initially, possible with an option for the person at the console to close the banner for that session if they choose to.

Would also love to see an option that allowed logged in users to permit or deny the remote session, maybe with a timeout that could fall either way (again, configurable from the server on a group and computer basis). If nobody is logged in then it could just connect straight to the console.