logo
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

2 Pages<12
Options
Go to last post Go to first unread
ahmed.deghiedy  
#51 Posted : Friday, August 5, 2016 11:00:52 AM(UTC)
ahmed.deghiedy


Rank: Newbie

Joined: 4/5/2016(UTC)
Posts: 17
Egypt
Location: Cairo

Thanks: 2 times
Hi,
Is it possible to update the extension with the following:
1. Sound notification for the technician/engineer when the customer starts a connection using the guest sessions starter exe
2. The ability to have many fields so they can put their name, email address and company name maybe. (Also if it possible to make it saved in the exe file so when they launch it again they don't have to write down everything again)
3. Prevent the customer from clicking on start the sessions many times so they should be allowed one click to connect as when they keep clicking they connect many times which is confusing for them and for the technicians.
4. When they connect the exe window to put the name should disappear.

Also what is the time frame for the next update as it is important extension and it is not been updated for long time.

Thanks
Scott  
#52 Posted : Tuesday, August 9, 2016 1:29:44 PM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,380
United States

Thanks: 3 times
Was thanked: 291 time(s) in 249 post(s)
@ahmed.deghiedy please add your suggestions for this extension to the Product Feedback Portal.
ScreenConnect Team
ahmed.deghiedy  
#53 Posted : Tuesday, August 9, 2016 2:22:17 PM(UTC)
ahmed.deghiedy


Rank: Newbie

Joined: 4/5/2016(UTC)
Posts: 17
Egypt
Location: Cairo

Thanks: 2 times
Thanks Scott
Just added that
NJH.siii  
#54 Posted : Thursday, August 11, 2016 12:37:30 PM(UTC)
NJH.siii


Rank: Advanced Member

Medals: Bug Buster Level One: Spoon!Level 1: Random Act of Kindness! Received One Thanks!

Joined: 3/3/2015(UTC)
Posts: 57
Man
United Kingdom
Location: Bristol

Thanks: 24 times
Was thanked: 4 time(s) in 3 post(s)
I too enjoy this extension and originally requested the ability to change the icon associated with the exe.

Scott is obviously a v. busy man, but I've managed to customise my version by using a utility called Resource Hacker available from http://www.angusj.com/resourcehacker/

The file you need to modify is the DesktopLauncherPrimer.exe in one of your App_Extensions folder.

I'm sure Scott will get to this, but if like me you can't wait - the elbow grease required is minimal. ThumpUp

Regards
Nigel
Nigel
FAB-ITRescue
ahmed.deghiedy  
#55 Posted : Thursday, August 11, 2016 4:50:26 PM(UTC)
ahmed.deghiedy


Rank: Newbie

Joined: 4/5/2016(UTC)
Posts: 17
Egypt
Location: Cairo

Thanks: 2 times
@Nigel
Many thanks for that my friend.

I am using the cloud version of screenconnect not the on premises version will it work on the cloud version?

Also do you have a way around for adding more fields in .exe file like email address and maybe company name that will show on the screen connect console when they connect to our engineers?

Also anyway to have a notification sound when a support session connects to the support center?

Many thanks for all your help - very much appreciated.

Regards
Ahmed
NJH.siii  
#56 Posted : Sunday, August 14, 2016 6:29:07 PM(UTC)
NJH.siii


Rank: Advanced Member

Medals: Bug Buster Level One: Spoon!Level 1: Random Act of Kindness! Received One Thanks!

Joined: 3/3/2015(UTC)
Posts: 57
Man
United Kingdom
Location: Bristol

Thanks: 24 times
Was thanked: 4 time(s) in 3 post(s)
Originally Posted by: ahmed.deghiedy Go to Quoted Post


... will it work on the cloud version?

Also do you have a way around for adding more fields in .exe file like email address and maybe company name that will show on the screen connect console when they connect to our engineers?

Also anyway to have a notification sound when a support session connects to the support center?




Sorry - I'm no expert.Blushing Scott's your man...

Regards
Nigel
FAB-ITRescue
Scott  
#57 Posted : Monday, August 15, 2016 2:11:17 PM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,380
United States

Thanks: 3 times
Was thanked: 291 time(s) in 249 post(s)
So this extension is currently undergoing the planning phase for a second revision and we're reviewing all suggestions that have been presented to us. It's honestly become more popular than we originally thought so we're going to be very thorough and ensure requests are considered and prioritized accordingly.

as far as @NJH.siii workaround, I do not believe it would work within the cloud.
ScreenConnect Team
thanks 1 user thanked Scott for this useful post.
ahmed.deghiedy on 8/15/2016(UTC)
ahmed.deghiedy  
#58 Posted : Monday, August 15, 2016 2:16:48 PM(UTC)
ahmed.deghiedy


Rank: Newbie

Joined: 4/5/2016(UTC)
Posts: 17
Egypt
Location: Cairo

Thanks: 2 times
Hi Scott,

Many thanks for the update.

It is really very important and i am sure it will be a very positive update for people like us looking to use Screenconnect basically to provide support by getting customers to connect to us from their desktops.

Do you have a roadmap for that and time scale so i know when it should be available please?

Regards
gkhanagov  
#59 Posted : Wednesday, September 7, 2016 9:13:13 PM(UTC)
gkhanagov


Rank: Guest

Joined: 9/7/2016(UTC)
Posts: 1
United States

We just updated to SC version 6.0.* and this extension no longer works. This is a fantastic extension for connecting to visually impaired users, which we do often in our agency. Please update it to work with SC version 6!!!

Thanks in advance!
fons10  
#60 Posted : Monday, October 10, 2016 11:04:36 AM(UTC)
fons10


Rank: Newbie

Joined: 10/6/2014(UTC)
Posts: 3
Germany

How can I get the "Guest Session Starter .exe" as an option to the welcome box Confused
I'm using an embedded theme for the iFrame on my homepage and so the Extra menu isn't visible there for my guests.

Thanks
Scott  
#61 Posted : Monday, October 10, 2016 4:31:01 PM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,380
United States

Thanks: 3 times
Was thanked: 291 time(s) in 249 post(s)
@fons10 there isn't currently a way but I'll look into making it a configurable option with the next revision.
ScreenConnect Team
fons10  
#62 Posted : Monday, October 10, 2016 5:01:55 PM(UTC)
fons10


Rank: Newbie

Joined: 10/6/2014(UTC)
Posts: 3
Germany

Originally Posted by: Scott Go to Quoted Post
@fons10 there isn't currently a way but I'll look into making it a configurable option with the next revision.


Thanks that would be great RollEyes
krancourt  
#63 Posted : Monday, March 27, 2017 3:22:02 PM(UTC)
krancourt


Rank: Guest

Joined: 3/1/2017(UTC)
Posts: 4
Location: Canada

I saw people passing parameters in cmd line or in the exe with the session name / port and stuff like that
Where can i get informations on how to add these parameters in the exe ? or with a cmd line ?

The option URLLAUNCH is passing all the options needed and i would like to know how to do that directly from a cmd line with the exe already on the computer

Is there a way to do that ?

Thanks
nogaff  
#64 Posted : Thursday, May 11, 2017 11:38:48 AM(UTC)
nogaff


Rank: Guest

Joined: 5/11/2017(UTC)
Posts: 1

Just started using ScreenConnect and this extension seems very useful.

Would it be possible to add an option to disable the "Download Desktop Client" link on the welcome page, to stop the .exe being publicly available?

That way the hosts could choose to manually distribute it to trusted guests as they see fit.

Edited by user Thursday, May 11, 2017 11:39:39 AM(UTC)  | Reason: Not specified

Scott  
#65 Posted : Thursday, May 11, 2017 1:40:53 PM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,380
United States

Thanks: 3 times
Was thanked: 291 time(s) in 249 post(s)
@nogaff Right now that isn't possible, but I'll add it to my to-do list for this extension.
ScreenConnect Team
GieltjE  
#66 Posted : Wednesday, June 14, 2017 3:30:37 PM(UTC)
GieltjE


Rank: Member

Medals: Bug Buster Level One: Spoon!

Joined: 6/7/2014(UTC)
Posts: 32
Netherlands

Thanks: 1 times
There is one bug where if a user starts the session it is created twice.

Also if we manually sign the file to distribute it (if we don't sign it the windows "smartscreen" (more like retard screen) will block it), the following error is posted:

System.IO.EndOfStreamException: Unable to read beyond the end of the stream.

at System.IO.BinaryReader.ReadString()

at DesktopLauncherPrime.MainWindow.MainWindow_Load(Object sender, EventArgs e)
Users browsing this topic
2 Pages<12
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.