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ChadMan  
#1 Posted : Tuesday, March 21, 2017 2:42:24 PM(UTC)
ChadMan


Rank: Guest

Joined: 3/21/2017(UTC)
Posts: 3
United States
Location: Virginia

Just as above, I cannot see the desktop at all, it is just a black screen, though the chat seems to work, and it is reported that the machine in connected to the screen connect server. I am using java 7 update 121 on the ubuntu machine, I also seem to have a cursor. I would post the output from /var/log/screenconnect but there is nothing in it.. Advice?

Edit: SC is version 6.0.11622.6115

Edited by user Tuesday, March 21, 2017 2:44:17 PM(UTC)  | Reason: specifying SC version

Scott  
#2 Posted : Friday, March 24, 2017 12:12:35 PM(UTC)
Scott


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It might sound like a silly question, but when you send a chat do you see anything pop up on the blank screen? Or does it stay completely blank the entire time?

If the Guest opens a window, does the Host see any change? Maybe just a split second of screen data over the black background?
ScreenConnect Team
ChadMan  
#3 Posted : Friday, March 24, 2017 12:51:10 PM(UTC)
ChadMan


Rank: Guest

Joined: 3/21/2017(UTC)
Posts: 3
United States
Location: Virginia

Hey Scott, yes I do get the message window when I try the chat. and the host and guest can both type in it. I am not sure if this is java related as I have Java 7 update 121 installed.
ChadMan  
#4 Posted : Friday, March 24, 2017 1:37:16 PM(UTC)
ChadMan


Rank: Guest

Joined: 3/21/2017(UTC)
Posts: 3
United States
Location: Virginia

I have recorded a video of symptoms. http://slackctl.encomputers.com:8081/vid.avi
Scott  
#5 Posted : Tuesday, April 11, 2017 2:02:16 PM(UTC)
Scott


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What DE is in use? Is it Unity?
ScreenConnect Team
cupofjava2  
#6 Posted : Tuesday, August 29, 2017 11:21:14 AM(UTC)
cupofjava2


Rank: Guest

Joined: 8/29/2017(UTC)
Posts: 1
Hong Kong

I have the exact same issue on Xubuntu 16.04LTS - after have the screenconnect guess running in background for a few hours, the desktop is blank and with mouse cursor only when I try to connect it.

On the other hand, the Xubuntu guess can't be seen (as offline) on the Admin page

The only thing can do is to force power off the Xubuntu...
Scott  
#7 Posted : Wednesday, September 6, 2017 11:33:11 AM(UTC)
Scott


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Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
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What version of Java is installed on the Xubuntu Guest?
ScreenConnect Team
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