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igor  
#1 Posted : Tuesday, October 1, 2013 9:35:43 AM(UTC)
igor


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Hello,

is there a way to limit number of simultaneous sessions per tech?

Thank you.

Jeff  
#2 Posted : Wednesday, October 2, 2013 11:30:41 AM(UTC)
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not at this time, the sessions sit in queue for any logged in user to utilize. There have been requests to limit by role or something like that. We can certainly take this under consideration.
ScreenConnect Team
agh3  
#3 Posted : Wednesday, January 29, 2014 11:07:56 PM(UTC)
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Definitely +1 for this. I'd like to limit certain techs in a Role to only use 1 session at a time, otherwise we get to play tag to figure out who's using the multiple sessions.


Andrew G. Hargreave, III
agh3 Consulting LLC
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waveworm  
#4 Posted : Saturday, February 1, 2014 12:01:51 AM(UTC)
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Really need this!!! +1
Jeff  
#5 Posted : Tuesday, February 11, 2014 4:50:43 PM(UTC)
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curious so I can update request correctly. Is this because you have techs opening too many sessions...maybe leaving them open? Or maybe you need to make sure that a manager always has a license available to use? Just want to make sure I characterize the request correctly.
ScreenConnect Team
SoCo_Systems  
#6 Posted : Tuesday, February 11, 2014 5:28:05 PM(UTC)
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I would like to be able to reserve a license for a particular user/group. Or maybe just give that user/group the ability to force end a session to get a license, (without having to connect to it first) , perhaps with some sort of popup telling the dropped tech why the session terminated. That way all the licenses could be used for general maintenance, but someone working an emergency ticket wouldn't have to call around to get someone to drop off.
samimetro  
#7 Posted : Wednesday, February 12, 2014 3:17:14 PM(UTC)
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this is a must and urgent feature.
agh3  
#8 Posted : Monday, February 17, 2014 10:18:49 PM(UTC)
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I have certain techs that only have access to certain groups. I also don't want them opening more than one session at a time. If the number of concurrent sessions could be configurable, great, but at this time, I would like to say "user x can only open 1 session at a time". I also have clients where I have numerous unattended agents and their IT manager would like to be able remote in as well. I buy an additional session license that they can use that I bill them for and I don't want them able to use more than 1 session at a time.


Andrew G. Hargreave, III
agh3 Consulting LLC
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Jeff  
#9 Posted : Tuesday, February 18, 2014 3:54:28 PM(UTC)
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Andrew thanks I will certainly pass that along and see what we can do. If we had something like this in place it would probably allow us to modify our EULA to allow other companies to use your ScreenConnect installation as you outlined above. Currently however that would be a violation of our EULA, this forum post talks about that a bit: http://forum.screenconne...eenConnect.aspx#post5944
ScreenConnect Team
futura  
#10 Posted : Tuesday, February 18, 2014 6:22:04 PM(UTC)
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Hi Jeff,
I would see the change to the EULA being advantageous to SC since it'll mean more licenses being purchased that otherwise wouldn't occur.

I too would like to see a restriction on the number of sessions a tech can open.

Fernand

Jeff  
#11 Posted : Wednesday, February 19, 2014 2:10:13 PM(UTC)
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I don't disagree with you, I expect we would sell more licenses. But its a pretty big change to get implemented which has to be weighed against improving Mac and Linux compatibility, customer initiated support, reporting, improved audit logs, etc. I am a big fan of some sort of change, we just need to make sure what we do helps with as many of the unique requests possible. This thread is pretty specific on what users are looking for but we have others that have broader scopes.
ScreenConnect Team
jonc  
#12 Posted : Wednesday, May 27, 2015 12:39:47 AM(UTC)
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+1 for this. Limit session use to 1 based on role. MUCH needed feature.
Mike  
#13 Posted : Wednesday, May 27, 2015 3:28:42 PM(UTC)
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Thanks for your +1. I'll add your support to the request.
ScreenConnect Team
carolinaed  
#14 Posted : Tuesday, October 20, 2015 7:39:09 PM(UTC)
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Another +1 here.

I find that I have techs that will open 4 sessions, and leave them open. I love them multi-tasking, but I'm pretty certain they can do a good enough job of that with a maximum of 2 sessions open concurrently.
srichards  
#15 Posted : Friday, September 29, 2017 8:56:41 PM(UTC)
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Any update on this, I would also like to use a feature that limits either users or Roles to a specified number of active sessions.
Thx
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