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Ben B  
#1 Posted : Wednesday, November 22, 2017 8:13:48 PM(UTC)
Ben B


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The Desktop Notifications extension is now available via the ConnectWise Control Extension Marketplace!

UserPostedImage

This extension allows Control administrators to enable desktop notifications in response to the following five host page events:

1) New support session created (note that this notification is not displayed to the user that created the new support session)
2) Guest connected to support session with no connected hosts
3) Guest connected to meeting session with no connected hosts
4) Support session received an unacknowledged chat message
5) Access session received an unacknowledged chat message

Clicking on desktop notifications navigates to the browser tab that generated the notification.

If the session that generated the event that triggered the notification is known, clicking on the desktop notification will automatically navigate the user to that session (the host page's active session group must list the session that generated the event for automatic navigation to work as described here). Furthermore, if the notification was triggered by an unacknowledged chat message, clicking the notification will automatically navigate the user to the session and open the message tab on the host page.

Administrators can modify the NotificationRoleName extension setting so that only users with the specified role receive desktop notifications.

The setting NotificationCloseTimeout determines how long the desktop notifications are displayed before being automatically closed.

UserPostedImage
ScreenConnect Team
shreymarwah  
#2 Posted : Tuesday, November 28, 2017 4:50:52 PM(UTC)
shreymarwah


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Joined: 11/27/2017(UTC)
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India
Location: New Delhi

Hi Ben, I tried to install this extension but I do not find it anywhere in the Marketplace. Is there a way to get this?
Ben B  
#3 Posted : Tuesday, November 28, 2017 5:04:10 PM(UTC)
Ben B


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Originally Posted by: shreymarwah Go to Quoted Post
Hi Ben, I tried to install this extension but I do not find it anywhere in the Marketplace. Is there a way to get this?


The extension listing in the Marketplace should look something like this:

UserPostedImage
ScreenConnect Team
Techline2012  
#4 Posted : Thursday, November 30, 2017 10:24:12 PM(UTC)
Techline2012


Rank: Newbie

Joined: 1/13/2015(UTC)
Posts: 1
United States
Location: Shelton, CT

Cool extension, thanks!

I would like to put in a feature request for a future version to allow for a custom notification icon.
ahmed.deghiedy  
#5 Posted : Monday, December 4, 2017 1:27:42 PM(UTC)
ahmed.deghiedy


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Joined: 4/5/2016(UTC)
Posts: 18
Egypt
Location: Cairo

Thanks: 2 times
Nice extension - can we enable sound notification on it as well?
Ben B  
#6 Posted : Monday, December 4, 2017 11:12:38 PM(UTC)
Ben B


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Originally Posted by: ahmed.deghiedy Go to Quoted Post
Nice extension - can we enable sound notification on it as well?


An updated version of the extension that allows for configurable notification sounds should be available pretty soon.

The update will still allow for soundless notifications if that's your preference.
ScreenConnect Team
Ben B  
#7 Posted : Tuesday, December 5, 2017 2:32:34 PM(UTC)
Ben B


Rank: Administration

Medals: Level 2: Lent a Helping Hand! 10 Thanks!

Joined: 10/2/2015(UTC)
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Was thanked: 58 time(s) in 54 post(s)
Version 1.1 of the Desktop Notification extension is now available in the Extension Marketplace!

This version of the extension allows admins to assign one of eleven audio alerts to each of the five notifications (by default, no sound accompanies these notifications).

You may preview the available sounds by navigating to the Admin page and selecting "Preview Desktop Notification Sounds" to launch the sound preview dialog:

UserPostedImage

You'll need to add the sound's name (sound1,...,sound10, iloveyou) to the appropriate extension setting to enable notification sounds:

UserPostedImage
ScreenConnect Team
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