Welcome Guest! To enable all features please Login or Register.



Go to last post Go to first unread
Ben B  
#1 Posted : Tuesday, December 26, 2017 6:21:49 PM(UTC)
Ben B

Rank: Administration

Medals: Level 2: Lent a Helping Hand! 10 Thanks!

Joined: 10/2/2015(UTC)
Posts: 307

Thanks: 1 times
Was thanked: 63 time(s) in 58 post(s)
The Session Capture Processor extension is now available via the ConnectWise Control Extension Marketplace!

Download a utility that allows Control admins to download raw session capture files from their server and transcode them to AVI videos on their local machine. Requires Control 6.4+ and .NET 4.5+.


Install the extension on your instance of Control. From the Admin page, click your name at the bottom left corner of the window and select "Download Session Capture Processor".

Extract the zip file. Please maintain the extracted directory's file structure; the executable depends on the bundled dlls. Launch ControlSessionCaptureProcessor.exe:


Enter a date range to search for raw captures and enter your ConnectWise Control admin credentials. Click "Query Raw Captures" to generate a list of captures that fall within the specified date range:


Optionally change the download directory by clicking "Change" and selecting a new directory.

Select one or more raw captures to download.

Optionally check "Transcode after download" to transcode each raw capture file into an AVI file immediately after the download completes. You can always transcode previously downloaded raw capture files into AVI format by clicking "Choose Capture Files to Transcode" and selecting raw capture files on your local machine.

Click "Download Selected Captures" to begin downloading and optionally transcoding raw capture files. The result field on each row will be updated once the file downloads and optionally transcodes:


If you wish to transcode previously downloaded raw capture files, click "Choose Capture Files to Transcode" and select raw files to transcode. Click "Open" to begin transcoding one or more raw captures into AVI videos:


As always, please feel free to post any feedback you may have about this extension to this thread.

ScreenConnect Team
#2 Posted : Wednesday, December 27, 2017 7:35:32 PM(UTC)

Rank: Member

Medals: ScreenConnect Advisor: Focus Group MemberLevel 1: Random Act of Kindness! Received One Thanks!

Joined: 7/25/2015(UTC)
Posts: 63
Location: Moerkapelle

Thanks: 2 times
Was thanked: 3 time(s) in 3 post(s)
Wow, this is really what we needed.

Our Server is more then fast enough to host an awful lot of agents and ample sessions.
(2x Dual Core Xenon 5130, fast enough but not the right instruction set for decoding i guess)

However converting captures takes ages through that server.
(Above 4 minutes for a capture of 20 mb, on large files it actually just times out)

We won't have to buy a replacement server with better graphics/processor hardware now.

Thank you very very very much.

However I have one small issue, and two requests.

Problem :
It shows the dates as our date format (dd/mm/yyyy) if I run it through that selection the program crashes however.
I have to change it to mm/dd/yyyy format to work and not crash.

Request 1:
Is it possible to include the company name in the result (CustomProperty1)
We have loads of PC's with the same name, example servers named Server or Data, example pc named Office, OPG, RONTGEN, SURGERY in a lot of practices/offices.
This makes it very hard to see which session is which.

Request 2:
It would be very nice if the result could be sorted on a column so we can quickly selected all sessions for a certain PC or customer.

To be truthful I can live with the problem, and also without Request 2, but Request 1 would save an enormous amount of time.

Kind regards,

Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.