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KrisP  
#1 Posted : Thursday, December 28, 2017 12:06:17 PM(UTC)
KrisP


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Canada

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We have been noticing I think starting maybe with 6.1x, the annoying bad gateway/unknown error pop-up error message.

This does not seem to get fixed in subsequent builds.

Any pointers how to get this fixed.
WorryFreePC  
#2 Posted : Saturday, January 6, 2018 11:41:32 PM(UTC)
WorryFreePC


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Same issue here. I just opened a ticket with ScreenConnect Remote Support.
WorryFreePC  
#3 Posted : Sunday, January 7, 2018 4:14:36 AM(UTC)
WorryFreePC


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Ok, a little more testing and I may have figured out what's causing the Bad Gateway popup Error.

I'm using Opera Browser with the VPN feature turned on. Once I turn it off, the errors stop.
I tried the various settings for locations; Asia, Europe, Americas, Optimal.

It doesn't matter. As long as VPN is turned on, the Bad Gateway errors popup every 20 seconds to every 2 minutes.
thanks 1 user thanked WorryFreePC for this useful post.
KrisP on 1/7/2018(UTC)
KrisP  
#4 Posted : Sunday, January 7, 2018 5:43:56 PM(UTC)
KrisP


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Canada

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@WorryFreePC, Thank you!!. Was doing ditto.
WorryFreePC  
#5 Posted : Sunday, January 7, 2018 6:09:30 PM(UTC)
WorryFreePC


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ScreenConnect Ticket# for this issue is: 9706403

It is being worked, I have provided information about the Opera VPN, and that the problem sometimes comes/goes with new releases of ScreenConnect software.
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