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#1 Posted : Thursday, February 1, 2018 2:25:55 PM(UTC)

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To streamline our business and tech staff we are thinking of moving to chromeOS devices in house. Recently picked up a pixelbook and have been using it as a daily driver for a month now. We are pretty invested into Cloud technologies and 95% of what we do is in a browser. Email, documents, etc etc.

We use screenconnect to provide remote support to users. While there is a client available that allows us to remote into machines we support and work on them there are few issues that we are facing. Hoping someone can shed some light on fixing them.

* Edit : Remoting into Windows and Mac machines. Not looking to control ChromeOS remotely.

1. The big issue is with maximizing screen. Once we maximize SC screen it sometimes scales properly othertime the window will be big but the display will still be small.

2. After connection we need to zoom out a bit to be able to use the top row icons. Otherwise the overlay covers the top.

3. After every connection, need to close SC and start again. Hitting back after a sessons brings to the access screen with the list of PC being and Join Session overlay on top. Can't close it no matter what.

Running ScreenConnect 6.4

Question is : A better chromeos app is on the way or an html5 version? Or we should be looking at alternatives? Just been using SC for so long and it fits all our needs.

Edited by user Thursday, February 1, 2018 2:27:26 PM(UTC)  | Reason: Not specified

#2 Posted : Monday, February 5, 2018 12:22:24 PM(UTC)

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Thanks for bringing a lot of this up but I'm sorry to say that I'm not quite understanding.

Would you be able to post a screenshot or picture of each of your points?
ScreenConnect Team
#3 Posted : Wednesday, February 7, 2018 10:23:17 AM(UTC)

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See attached pictures.

First Image you can see the black area. sometimes SC won't fill the screen.

The second Image you can see that even though SC window is maximized its only taking portion of the screen and the top over with backbutton and messages etc is on top of the remote session which means can't interact with the top part of screen. Have to zoom out of session to be able to access top portion.

The third image is when I am done with a session and hit back button to get to list of all machines join session box stays active and can't be closed. Only option is to close SC and start again to be able to reach the list.

1. Max window size

2. Overlay and max window

3. After going back from session.
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