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matrix_p3  
#1 Posted : Wednesday, December 7, 2016 10:04:55 AM(UTC)
matrix_p3


Rank: Guest

Joined: 12/7/2016(UTC)
Posts: 1
Australia
Location: Sydney

Hi,

I have created a support session and used the "invite" option to generate a URL that i can pass on to people to join the session, this works fine and the user clicks on the "join your session" button.

What i an trying to achieve is that once they go to a URL it automatically starts the session without the need to press the button.

The link will always be used from a Internet Explorer browser, whats the easiest way to get the direct "join" session link to give to users
Ben B  
#2 Posted : Tuesday, December 13, 2016 3:10:44 PM(UTC)
Ben B


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Originally Posted by: matrix_p3 Go to Quoted Post
Hi,

I have created a support session and used the "invite" option to generate a URL that i can pass on to people to join the session, this works fine and the user clicks on the "join your session" button.

What i an trying to achieve is that once they go to a URL it automatically starts the session without the need to press the button.

The link will always be used from a Internet Explorer browser, whats the easiest way to get the direct "join" session link to give to users


Good morning,

At this point, there's no straightforward way to get a direct guest join link to be used in Internet Explorer (the link would make use of the ClickOnceDirect join method). The link you're looking to generate would have the following form:

http://[screenConnectUrl]/Bin/ScreenConnect.Client.application?h=[relayUrl]&p=[relayPort]&k=tokenPlaceholder&s=[sessionId]&i=[urlEncodedSessionName]&e=Support&y=Guest&r=

That being said, there are at least two options to get the direct guest join link:

  1. Once you create the support session on the host page, substitute the screenConnectUrl, relayUrl, relayPort, sessionID, and urlEncodedSessionName into the template URL above. The screenConnectUrl, relayUrl, and relayPort won't change from session to session (unless you change settings in web.config). Make sure you URL encode the session name before subbing into the template (e.g., Test Session 1 becomes Test%20Session%201). The session id is located in the browser address bar after selecting the support session on the host page:

    UserPostedImage

  2. Write an extension that substitutes the aforementioned information into the direct guest join URL template and returns the URL. If you're interested in writing your own extension to do this, I recommend taking a look at the code for some of the existing extensions in the Extension Browser (you'll need to install the Extension Developer extension to view the code). You may find our Javascript and Session Manager API documentation useful as well:

    https://help.screenconne...JavaScript_API_Reference
    https://help.screenconne...on_Manager_API_Reference

ScreenConnect Team
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