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eperson  
#1 Posted : Wednesday, December 7, 2016 5:19:05 PM(UTC)
eperson


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Is there any documentation on what can be done with the ConnectWise extension? I wanted to review the functionality before installing it. I reviewed in the past and I believe it just supported automatic entry of attended remote control. Is there any option to update tickets with details for machines that have the ScreenConnect agent already installed?

Thanks in advance.

Edited by user Wednesday, December 7, 2016 5:23:34 PM(UTC)  | Reason: Not specified

Michael L  
#2 Posted : Tuesday, December 13, 2016 10:33:46 PM(UTC)
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Hi eperson,

The integration sends data for support sessions back into the ticket if you've used it to create the support sessions. The Connectwise University has an overview of the setup/use here with a couple of short videos to demo it:
http://docs.connectwise....t_Sessions_from_a_Ticket

Beginning in 2017.1 of Connectwise, it will give you the ability (via Automate [Labtech] integration for CW) to connect to Access sessions. Here's the document on the CW University that goes over this setup:
http://docs.connectwise....ote_Access_from_a_Ticket

Thanks!
ConnectWise Control (ScreenConnect) Support Team
eperson  
#3 Posted : Thursday, December 15, 2016 7:03:26 PM(UTC)
eperson


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Thanks for the update. So, as of now, unless I am using LabTech, I won't be able to automatically enter details for sessions on machines that have the ScreenConnect agent pre-installed, correct?
Scott  
#4 Posted : Wednesday, January 4, 2017 2:12:03 PM(UTC)
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'automatically enter details for session on machines'

I'm not sure that I'm following your question, can you elaborate a bit more? Are you wanting to automatically post information back into ConnectWise after a session has ended? Are you wanting to update Custom Properties within ScreenConnect automatically with information from LabTech?
ScreenConnect Team
eperson  
#5 Posted : Wednesday, March 8, 2017 6:19:26 PM(UTC)
eperson


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I would really like if I could launch a remote control session to a machine with the ScreenConnect agent pre-installed.
Michael L  
#6 Posted : Wednesday, March 8, 2017 6:52:38 PM(UTC)
Michael L


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The second link that I posted is the CW Manage+Automate integration, and will let you attach a machine to your ticket in Manage, and then launch it from the ticket:
https://docs.connectwise...ote_Access_from_a_Ticket

These extensions are developed by the ConnectWise Manage development team, so if you have any suggestions/requests for them, I'd recommend to post them into the CW Enhancements forum here:
http://enhancements.conn...11165-enhancement-forums
ConnectWise Control (ScreenConnect) Support Team
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