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Pukka  
#1 Posted : Wednesday, March 22, 2017 1:55:42 PM(UTC)
Pukka


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When you chat from the web interface the end user gets the first message but no others, if you start a session and chat from that window its fine.
Scott  
#2 Posted : Friday, March 24, 2017 12:01:55 PM(UTC)
Scott


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Which version of ScreenConnect are you seeing this with? Is the server version the same as the client version?

Does it happen to any/all machines?
ScreenConnect Team
Pukka  
#3 Posted : Friday, March 24, 2017 4:36:18 PM(UTC)
Pukka


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Using the latest 6.2.12684.6281

Also the we have a session group to show when a chat message is received and all of the machines we have chatted with are stuck in there.

if you can provide your email address I will send over the screenshot

Thanks
Paul
Scott  
#4 Posted : Monday, March 27, 2017 5:05:38 PM(UTC)
Scott


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Thanks for elaborating a bit more, based upon the new information I believe this is a known bug that we are still investigating how best to fix. I don't have an exact ETA at the moment, but it is obviously a high priority issue.
ScreenConnect Team
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