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warwagon  
#1 Posted : Wednesday, March 22, 2017 4:42:23 PM(UTC)
warwagon


Rank: Guest

Joined: 3/7/2017(UTC)
Posts: 9
United States
Location: Iowa

I've had some issues getting connected to customers who were using Internet Explorer. After they would type in the join code, the screenconnect Exe file would appear at the bottom of the page. On more than one occasion the user(s) reported they were unable to click the "Run" button. They would always tell me, I click it and nothing happens.

Then after having them go to Chrome and try it again, it works just fine.
warwagon  
#2 Posted : Wednesday, April 12, 2017 2:25:33 PM(UTC)
warwagon


Rank: Guest

Joined: 3/7/2017(UTC)
Posts: 9
United States
Location: Iowa

Alright, so the run box does work. The issue is when they click run (in Internet Explorer), the next dialog box that appears is sometimes suppressed in the background (IE on top of it) and only shows up as an icon on the taskbar. Once the user clicks the icon on the taskbar it brings the box back into the foreground.

Not sure if this is an IE thing or a bug with the screen connections application run box.

Edited by user Wednesday, April 12, 2017 2:27:20 PM(UTC)  | Reason: Not specified

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