logo
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Options
Go to last post Go to first unread
J.Hass  
#1 Posted : Thursday, April 13, 2017 12:15:45 AM(UTC)
J.Hass


Rank: Guest

Joined: 1/29/2017(UTC)
Posts: 2
United States

SOLVED:
I upgraded my license January 5th of this year. I removed the old license before I entered the new one, and at that time I was able to update to v6. I've tried removing the current updated license and adding it back with no success. I tried stopping the service and then running the update, same error. I have NOT tried completely remove the program. I tried contacting customer service weeks ago and haven't heard a peep from them.

When I run the installer I get the following

screenshot

Quote:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: Elsinore.ScreenConnect.Service
Problem Signature 02: 5.0.8132.5459
Problem Signature 03: 548afd17
Problem Signature 04: Microsoft.GeneratedCode
Problem Signature 05: 1.0.0.0
Problem Signature 06: 0
Problem Signature 07: e
Problem Signature 08: 0
Problem Signature 09: System.InvalidOperationException
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033

Read our privacy statement:
http://go.microsoft.com/...d=50163&clcid=0x0409

Edited by user Thursday, April 13, 2017 2:03:35 PM(UTC)  | Reason: SOLVED

Scott  
#2 Posted : Thursday, April 13, 2017 11:09:36 AM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,380
United States

Thanks: 3 times
Was thanked: 291 time(s) in 249 post(s)
If you're running 6.x there should be any reference to Elsinore. Please check the /Bin folder on the server to see if there are any Elsinore.* dlls/exes.
ScreenConnect Team
J.Hass  
#3 Posted : Thursday, April 13, 2017 2:05:36 PM(UTC)
J.Hass


Rank: Guest

Joined: 1/29/2017(UTC)
Posts: 2
United States

That was it! Thank you for your advice. I removed all of the Elsinore files from the Bin folder and it installed without an issue.
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.