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clafty  
#1 Posted : Wednesday, May 3, 2017 4:11:50 PM(UTC)
clafty


Rank: Newbie

Joined: 8/15/2014(UTC)
Posts: 4

Version 6.2.12963.6312

I've created a Access Session Group and placed one computer in that group. I've created a role that has ViewSessionGroup and ViewSessionGuestScreenshot permissions to only that Access Session Group, but the user cannot send messages to the computer. He can't enter text in the messages field because it appears as disabled. Also, the send message button is missing until he hovers over it. Is there a permission that would allow this user in the role I've created to send messages to this specific access group?
Scott  
#2 Posted : Wednesday, May 10, 2017 2:25:10 PM(UTC)
Scott


Rank: Administration

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Are you using an on-premise or cloud hosted instance of ScreenConnect?

If in the cloud, what license type are you using? Also, from what browser do you see this behavior?
ScreenConnect Team
clafty  
#3 Posted : Thursday, May 11, 2017 6:16:04 PM(UTC)
clafty


Rank: Newbie

Joined: 8/15/2014(UTC)
Posts: 4

On premise
clafty  
#4 Posted : Thursday, June 1, 2017 5:08:55 PM(UTC)
clafty


Rank: Newbie

Joined: 8/15/2014(UTC)
Posts: 4

Anything?
Scott  
#5 Posted : Tuesday, June 13, 2017 1:12:17 PM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,468
United States

Thanks: 3 times
Was thanked: 304 time(s) in 261 post(s)
At this point its probably best to give our Support team a shout so someone can take a direct look.
ScreenConnect Team
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