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nobody961  
#1 Posted : Saturday, June 10, 2017 12:20:57 PM(UTC)
nobody961


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After the OS downloads the jnlp I open it, and the java webstart downloads the jar file into the cache.
The Jar file is launched, but "unable to launch the application" is the final result.
"found unsigned entry in resource"

Is this a known problem?

I thought I wait longer until I upgrade to newer Versions to skip problems. Looks like this wont work either.


Scott  
#2 Posted : Tuesday, June 13, 2017 1:10:47 PM(UTC)
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What version of Java is installed on the OSX machine?
ScreenConnect Team
nobody961  
#3 Posted : Tuesday, June 13, 2017 2:32:43 PM(UTC)
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Originally Posted by: Scott Go to Quoted Post
What version of Java is installed on the OSX machine?


java version "1.6.0_65"
Java(TM) SE Runtime Environment (build 1.6.0_65-b14-462-10M4609)
Java HotSpot(TM) 64-Bit Server VM (build 20.65-b04-462, mixed mode)
(I did go back to SC 6.1 this still works)

Edited by user Tuesday, June 13, 2017 2:34:20 PM(UTC)  | Reason: Not specified

nobody961  
#4 Posted : Friday, June 16, 2017 5:39:46 PM(UTC)
nobody961


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Originally Posted by: Scott Go to Quoted Post
What version of Java is installed on the OSX machine?


Is SC 6.2 (or 6.3) actually compatible with MacOSX 10.6.8?
nobody961  
#5 Posted : Thursday, June 22, 2017 9:28:22 PM(UTC)
nobody961


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Originally Posted by: Scott Go to Quoted Post
What version of Java is installed on the OSX machine?


I would expect a little more then NO information after 9 Days.
Scott  
#6 Posted : Monday, June 26, 2017 11:15:52 AM(UTC)
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Sorry about the delay, while I try to stay ontop of forum responses, obviously I can fall behind when other things pile up. If the issue is important, I always suggest contacting our Support team for a faster response.

Per the Guest client requirements KB article here, OSX 10.6 falls outside of our range of officially supported versions of OSX.
ScreenConnect Team
nobody961  
#7 Posted : Wednesday, July 5, 2017 9:53:17 PM(UTC)
nobody961


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Originally Posted by: Scott Go to Quoted Post
Sorry about the delay, while I try to stay ontop of forum responses, obviously I can fall behind when other things pile up. If the issue is important, I always suggest contacting our Support team for a faster response.

Per the Guest client requirements KB article here, OSX 10.6 falls outside of our range of officially supported versions of OSX.


Mhmhm,
From my point of view it looks like since the beginning of my purchase of screenconnect in 2014 you tried to deliver a bugfree application but never succeeded. Instead, you added features plus bugs. And now you are not able anymore (because of lack of resources or (?)) to finally deliver a working product after 3 Years of trying.
Your post regarding compatibility is dated 21.6.2017. My Post in the forum dated about the 10th of June.

If SC is not compatible with 10.6.8, why then it is possible to install the software on a client or host Mac?
And, why is it needed to always use the current software on the supporters pc - the client can be as old as 4.x - no problem here. I agree with you, that it its not easy to maintain support for a 10 year old platform, but I think it should still be possible to use the software which once worked (at least for most features). The protocol of SC has not changed since then.
My clients dont know about versions or Platform. They need support. If I cannot deliver support, I am out of business.

If I had bought teamviewer I would even now be still able to support windows 2000 or less and MacOSX PowerPC. Regardless which side I am sitting (support or client).

I really consider to cancel my subscription and dump all screenconnect software, which is not easy.




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