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TaylorSystems  
#1 Posted : Tuesday, June 13, 2017 7:03:56 PM(UTC)
TaylorSystems


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I did a search for 'Thumbnail' entries and could not find anything that addresses this problem that recently showed up with the latest DEBUG releases.

I find the 'Screen Preview' very useful. There used to be a link or button that would allow the Thumbnail to be EXPANDED. This has disappeared when I installed the most recent 'DEBUG' builds.

Have I missed something here???

Is there a NEW Setting that I need to tweak to get the EXPAND Thumbnail capability back???


Thanks!!!

-Larry-

Jesseb  
#2 Posted : Thursday, June 15, 2017 4:20:47 PM(UTC)
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This is an extension, and seems to not work with the newest 6.3 beta just yet. Typically, extension compatibility is updated after the final stable release.
TaylorSystems  
#3 Posted : Thursday, June 15, 2017 7:42:39 PM(UTC)
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Thanks for the quick response and explanation. I thought the issue was something along those lines. I will keep checking for the Extension Updates after 6.3 is released.

Thanks Again!

Jesseb  
#4 Posted : Tuesday, June 20, 2017 4:01:29 PM(UTC)
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So if you host your own instance, looks like you can fix this yourself until they update the extension. Resolution is pretty bad, but haven't played with it yet. I assume you can use the Developers extension as well, but I did this directly on my server.

Use at your own risk!

- Go to c:\program files (X86)\screenconnect\app_extensions
- Find the UUID folder of the Expand Thumbnail extension (just click through each one till you find the "Promote.png" that's the same icon as in the Extensions page)
- Backup "Initializer.js" and "OldInintializer.js" (not sure if you need to edit both, but I did just in case)
- Open each of those .js files in your text editor, find the phrases "isGeneralTab" and "case 'General':"
- Replace them with "isStartTab" and "case 'Start':", respectively.
- Save, and restart your screenconnect services

Before
before

After
after
Scott  
#5 Posted : Monday, June 26, 2017 11:33:28 AM(UTC)
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Thanks for taking a look @Jesseb, I usually wait until a new version of ScreenConnect is closer to stable release before updating any extensions. While this is not a guarantee, it's likely 6.3 will be stable within the next few days/a week or so.

With that in mind, version 1.2.2 of the Expand Thumbnail Preview extension is now live with a fix to display the command within the correct tab on the Host page.

Also, @Jesseb, you mention that the image itself is pretty blurry. The quality of the image is controlled by the web.config settings 'GuestScreenshotMaxScalePercent' and 'GuestScreenshotMaxPixelCount'. They default to 20 and 30000 respectively. Increasing them to 80 and 3000000 provides a significantly clearer picture. Feel free to tweak with those numbers also, just keep in mind that every save to the web.config file restarts the server's services.
ScreenConnect Team
Jesseb  
#6 Posted : Monday, June 26, 2017 12:24:53 PM(UTC)
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Thanks Scott! Resolution was much better after I adjusted the quality. I forgot I had reset those settings back to default after installing 6.3. Sorry I should have updated the thread =)
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