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routeserver  
#1 Posted : Tuesday, August 15, 2017 11:46:09 PM(UTC)
routeserver


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Germany
Location: Hamburg

Hi folk,

we worked normaly with support via unattended clients. This works very well. But we have many clients and it's hard to find the connection if they call again (and again and again). It would be easier to have a session group with my last x connections that I had supported today or since y days.

Does anybody know how to set the session group filter to find this connections?

thank you

Jörg
SoCo_Systems  
#2 Posted : Wednesday, August 16, 2017 9:20:56 PM(UTC)
SoCo_Systems


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FirstEventTime > $30DAYSAGO
Would give you the systems that were first connected in the last 30 days. You can modify to however many days you want.
Or you could do
FirstEventTime > $30DAYSAGO AND GuestConnectedCount>0
to further limit to those that are currently online.
routeserver  
#3 Posted : Thursday, August 17, 2017 12:47:28 AM(UTC)
routeserver


Rank: Newbie

Joined: 2/11/2015(UTC)
Posts: 4
Germany
Location: Hamburg

Hi,

thank you for your message.
I think this doesn't match exactly what I want. Unattended Clients are permanent online or every day.
You filter would give me new Unattended installations. But what I look for is my last recently supported unattended Clients. So I need to filter by "hostwasconnected" > $7DAYSAGO Sort by "lasthostconnectiondatetime".

Do you have an idea for this filter?

thanks
Jörg
Scott  
#4 Posted : Thursday, August 17, 2017 10:44:05 AM(UTC)
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@routeserver we recently added the computed variables like $2DaysAgo, etc but I don't think they can allow exactly what you are looking to do.

With that said, however, I can see the benefit in what you're wanting so I recommend creating an issue within our Product Feedback Forum so other users can vote/comment on the issue and we can prioritize it accordingly.
ScreenConnect Team
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