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mdavisPFSC  
#1 Posted : Wednesday, November 29, 2017 6:38:33 PM(UTC)
mdavisPFSC


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Hello!

We are rolling out a work from home project which involves using HP thin clients using their ThinPro (linux) OS. I was able to successfully install the Screenconnect client and can see it in the console. However, once I connect to it, all I see is a black screen. Trying to do things like a chat window have no effect on the thin client side.

Java version is 1.7.0_051
Operating System: Linux (4.9)
Client Version: 6.4.15361.6527

Edited by user Wednesday, November 29, 2017 6:43:49 PM(UTC)  | Reason: Not specified

Ben B  
#2 Posted : Wednesday, November 29, 2017 7:30:32 PM(UTC)
Ben B


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Originally Posted by: mdavisPFSC Go to Quoted Post
Hello!

We are rolling out a work from home project which involves using HP thin clients using their ThinPro (linux) OS. I was able to successfully install the Screenconnect client and can see it in the console. However, once I connect to it, all I see is a black screen. Trying to do things like a chat window have no effect on the thin client side.

Java version is 1.7.0_051
Operating System: Linux (4.9)
Client Version: 6.4.15361.6527


Any chance you can update to a more current version of Java? Anything in the client log on one of those thin clients? You can run the following command to get this info, where the x's represent your server's public thumbprint:

Code:

tail -250 /var/log/screenconnect-xxxxxxxxxxxxxxxx
ScreenConnect Team
mdavisPFSC  
#3 Posted : Wednesday, November 29, 2017 9:08:41 PM(UTC)
mdavisPFSC


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Joined: 11/29/2017(UTC)
Posts: 2

Originally Posted by: Ben B Go to Quoted Post
Originally Posted by: mdavisPFSC Go to Quoted Post
Hello!

We are rolling out a work from home project which involves using HP thin clients using their ThinPro (linux) OS. I was able to successfully install the Screenconnect client and can see it in the console. However, once I connect to it, all I see is a black screen. Trying to do things like a chat window have no effect on the thin client side.

Java version is 1.7.0_051
Operating System: Linux (4.9)
Client Version: 6.4.15361.6527


Any chance you can update to a more current version of Java? Anything in the client log on one of those thin clients? You can run the following command to get this info, where the x's represent your server's public thumbprint:

Code:

tail -250 /var/log/screenconnect-xxxxxxxxxxxxxxxx


I can try updating java. I'll post back after I do.

The log shows a java exception:
java.net.SocketException: Socket Closed
Scott  
#4 Posted : Monday, December 11, 2017 12:45:57 PM(UTC)
Scott


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Typically when we see this it points to a networking issue, as in the client cannot call back to the server.

Do you get the same output in the log if you restart the client service?
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