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rtwright68  
#1 Posted : Wednesday, December 20, 2017 11:06:11 AM(UTC)
rtwright68


Rank: Newbie

Joined: 2/6/2014(UTC)
Posts: 5
United States

This happens on a Mac, PC (Windows 10), regardless of browser choice.

When launching a new session, I see a window that says "Open Screenconnect Client." I check the box every single time and click the "Open ScreenConnect Client" button, which then opens the session. It never remembers my previous selection and has to be clicked with each session launch.

This started happening recently, the client version I have is 6.4.15083.6507.

Is there a fix for this?
rtwright68  
#2 Posted : Wednesday, December 20, 2017 11:16:07 AM(UTC)
rtwright68


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Joined: 2/6/2014(UTC)
Posts: 5
United States

Ok, tried upgrading to the latest stable release, problem is still there.
Ben B  
#3 Posted : Wednesday, December 20, 2017 2:09:36 PM(UTC)
Ben B


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Originally Posted by: rtwright68 Go to Quoted Post
Ok, tried upgrading to the latest stable release, problem is still there.


I wasn't able to replicate this behavior using Firefox.

Are you primarily using Chrome? If so, this technical bulletin is relevant (a bug in the latest release of Chrome causes the browser to not remember app launch preferences):

https://docs.connectwise...Connect_Client_in_Chrome
ScreenConnect Team
rtwright68  
#4 Posted : Wednesday, December 20, 2017 3:22:25 PM(UTC)
rtwright68


Rank: Newbie

Joined: 2/6/2014(UTC)
Posts: 5
United States

Interesting, works fine with Firefox. Didn't work with Chrome, Safari on Mac or PC.

Firefox it is!
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