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Mike  
#1 Posted : Friday, October 24, 2014 2:05:24 PM(UTC)
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This extension will allow you to create an option on your guest page for a guest to initiate a support session.

UserPostedImage

We recommend pairing this with a Session Event Trigger to notify you when a guest connects to a support session without a Host (http://help.screenconnect.com/Session_Event_Triggers).

This extension is now available in the Online Extensions Library.

Disclaimer: This extension was written by our support team (and in some cases in conjunction with our forum community) in response to customer requests. Extensions are meant to be quick workarounds or immediate solutions to problems. Extensions are not supported under our normal terms of service, as these extensions are outside typical Q/A or development guidelines. Questions for extensions should be addressed in its respective forum post. Suggestions for improvements (enhancements or defects) should also be queued in the post for consideration.
ScreenConnect Team
thanks 1 user thanked Mike for this useful post.
robertmay on 3/15/2016(UTC)
robertmay  
#2 Posted : Monday, March 7, 2016 2:48:46 PM(UTC)
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We absolutely love the plugin but recently we have been getting this error.

Unable to convert arguments to corresponding parameter types.
Ben B  
#3 Posted : Monday, March 7, 2016 3:00:58 PM(UTC)
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Good morning,

What version of ScreenConnect are you using? What version of the extension are you using (the most current version is 1.0.103)? Does the error appear before or after the guest selects "Start Session" from the Join Session modal? Does the error appear for all inputs or do certain entries trigger the error?
ScreenConnect Team
robertmay  
#4 Posted : Monday, March 7, 2016 3:10:06 PM(UTC)
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We are using 5.5.10444.5898
Extension is 1.0.103

I have reinstalled the extension.

We are using the default triggers..... I think.

event filter: Event.EventType = 'Connected' AND Connection.ProcessType = 'Guest' AND (Session.SessionType = 'Support' OR Session.SessionType = 'Meeting') AND Session.HostConnectedCount = 0

Ben B  
#5 Posted : Monday, March 7, 2016 3:22:16 PM(UTC)
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Originally Posted by: robertmay Go to Quoted Post
We are using 5.5.10444.5898
Extension is 1.0.103

I have reinstalled the extension.

We are using the default triggers..... I think.

event filter: Event.EventType = 'Connected' AND Connection.ProcessType = 'Guest' AND (Session.SessionType = 'Support' OR Session.SessionType = 'Meeting') AND Session.HostConnectedCount = 0



Did reinstalling the extension help?

The trigger event filter looks correct.

At what point in the process of starting a new session from the guest page do you get the error?

Do you get the error for all inputs or only certain inputs?
ScreenConnect Team
robertmay  
#6 Posted : Monday, March 7, 2016 3:37:57 PM(UTC)
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reinstall made no change.

The error occurs after the user types their name and hits "start session".

Normal session creation is not affected. We don't have full time help desk employees so we love having this to notify our employees when someone needs help. The customers love not having to call just to get remote help!
adickinson  
#7 Posted : Monday, March 7, 2016 5:34:45 PM(UTC)
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I can confirm this is happening for me as well after upgrading to 5.5

Reinstalling did not resolve
robertmay  
#8 Posted : Tuesday, March 8, 2016 11:42:09 PM(UTC)
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Well in desperation I upgraded to 5.6.10387.5886
Doing so gave me a lot more information in the error.

Error

System.ArgumentException: Unable to convert arguments to corresponding parameter types


Server stack trace:
at ScreenConnect.WebServiceBase.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback callback, Object state) in C:\Build\ScreenConnect_Trunk_Debug\WorkingDirectory\Product\Web\WebServiceBase.cs:line 136

Exception rethrown at [0]:
at ScreenConnect.AsyncResult`1.End() in C:\Build\ScreenConnect_Trunk_Debug\WorkingDirectory\Product\Core\AsyncResult.cs:line 101
at ScreenConnect.WebServiceBase.System.Web.IHttpAsyncHandler.EndProcessRequest(IAsyncResult result) in C:\Build\ScreenConnect_Trunk_Debug\WorkingDirectory\Product\Web\WebServiceBase.cs:line 174
robertmay  
#9 Posted : Wednesday, March 9, 2016 1:09:01 PM(UTC)
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We get the error after entering a name for support.
cdandrea  
#10 Posted : Thursday, March 10, 2016 5:48:52 AM(UTC)
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Sorry everyone, I should have searched first. I posted the same issue about 5 minutes.
Went through the same process, re-installing Guest extension wasn't ay help.

http://forum.screenconne...ion-from-Guest-page.aspx
robertmay  
#11 Posted : Tuesday, March 15, 2016 4:06:21 PM(UTC)
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I found the workaround! for Guest Session Starter 1.0.103
This only affects users with Connectwise Integration as well!

download the Extension Editor and enable it. Clone the Guest Session Starter.

Click Develop and edit All Files.
Click initializer.js and on line 8 change it to this: SC.service.CreateGuestSupportSession(
then go to Service.ashx and once again on line 8 change it to this: public Guid CreateGuestSupportSession(string name)
(Note: I am just adding "Guest" in there!)

Click Save all, disable the original and enable your new one.
Works great for me and I was able to make a couple other changes I wanted as well.

The problem looks like both are using the same name and stepping on each others toes.
thanks 2 users thanked robertmay for this useful post.
cdandrea on 3/15/2016(UTC), nopatiencetoday on 3/22/2016(UTC)
Scott  
#12 Posted : Thursday, March 31, 2016 3:46:41 PM(UTC)
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Version 1.0.104 has been released which addresses the Service method name collision.
ScreenConnect Team
ahmed.deghiedy  
#13 Posted : Tuesday, April 5, 2016 4:07:15 PM(UTC)
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Is it possible to have a sound notification (Maybe use one of windows sounds or something) to notify the technicians when a new guest session started?

It would be a great option to have a sound notification like that.
ahmed.deghiedy  
#14 Posted : Friday, April 8, 2016 8:50:40 AM(UTC)
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Hi,

Also is it possible when the client clicks on "Start a new Session" to have more than one text box - lets say one for "Name" then another one for "Email Address" and then another one for "Company Name".

Also to make a sound notification trigger when the client connects instead of just sending email for a better response time.

Thanks
jfbarras  
#15 Posted : Friday, April 15, 2016 6:58:29 PM(UTC)
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I would like to show support for the addition of this feature.

Namely that when a user double-clicks or triple-clicks, this does not create 2 or 3 sessions and is instead limited to 1 click, 1 session.

If it is possible to achieve this through configuration of the extension files, I would like some help in doing so.
Scott  
#16 Posted : Tuesday, May 2, 2017 10:53:48 AM(UTC)
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Version 1.0.106 has been released with a minor fix to prevent the link from showing on direct-invite Guest pages.
ScreenConnect Team
adamm_bws  
#17 Posted : Thursday, May 11, 2017 3:25:31 PM(UTC)
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Is there a way to make the entire box clickable rather than simply the little arrow? I have had it multiple times when customers try to click on the link "Request Support" when they need to click on the arrow instead. See the image below. Currently it is only the circle with 1 and I would like the option 2.

Image

Edited by user Thursday, May 11, 2017 3:27:44 PM(UTC)  | Reason: Not specified

MrEastwood  
#18 Posted : Friday, May 12, 2017 9:58:32 PM(UTC)
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I would agree with this ^
People tend to not be very precise sometimes and "it's not working" doesn't help us
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