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Keyboard not working/Not able to type
raider600
#1 Posted : Thursday, September 09, 2010 8:03:24 PM
Rank: Newbie
Joined: 9/9/2010
Posts: 2
Location: Indiana
Screen connect issues.
I have a wired USB keyboard on my desktop. Sometimes when I connect to a clients PC I am instantly not able to type on THEIR computer. I can type freely all day long on mine.

The same time this happens I cannot left click on any icon. When I single left click an icon it highlights it, if I double click it it opens up the icons properties. In order to open up the icon I have to left click, then right click and select open.

Sometimes when I disconnect from the computer the client is still unable to type. They must restart their computer.
Sticky keys are not on (either computer)
I do not have a key stuck on my keyboard. If I did I would have the typing problems on my computer.
The client does not have a key stuck on their keyboard. Because when you restart the computer it works fine.
I have also had this problem on my laptop. It does not happen all the time but very annoying when it does.

Jake Morgan
#2 Posted : Thursday, September 09, 2010 8:09:15 PM
Rank: Administration
Joined: 4/9/2010
Posts: 871
We've never had a report of this or anything similar. Is it reliably reproducible? What version are you using? Do you know which client, .NET or Java, each side is using?

If you need a more immediate response, feel free to call our support line.
Guest
#3 Posted : Wednesday, January 19, 2011 5:17:50 PM
Rank: Guest
Joined: 4/9/2010
Posts: 328
Jake Morgan wrote:
We've never had a report of this or anything similar. Is it reliably reproducible? What version are you using? Do you know which client, .NET or Java, each side is using?

If you need a more immediate response, feel free to call our support line.


I too experience this. Usually killing and reconnecting SC solves it for me. I have never had the client unable to type after our support session ended.

I'll try to take notes next time and post them here.
Chris1040
#4 Posted : Thursday, February 09, 2012 2:17:36 PM
Rank: Newbie
Joined: 5/26/2011
Posts: 7
We've experienced the tech's keyboard inputs not being recognized on a couple of occasions with unattended installations. It isn't very often, nor is it reliably reproduced.

The local and remote machines were both running XP.

Disconnecting and reconnecting did not resolve the issue, so the remote machine had to be restarted, and things work properly.

We are running: 2.3.2005.4303 The tech and the SC server is local, but the remote computer is at an offiste facility.

I haven't heard many concerns lately about it, so I think the frequency is quite low.
ahalabis
#5 Posted : Wednesday, March 28, 2012 7:01:30 PM
Rank: Newbie
Joined: 3/28/2012
Posts: 2
Location: work
I have run into this more often than I'd like. Same as what the OP described. The user on the remote machine exeriences the same thing I do. A reboot is required to fix.
This has happened on 2003 server and Windows XP. I can't recall it happening on Vista+.

I always use the Run shortcut: Windows Key + R
I had a feeling that had something to do with it?
I use linux on my workstation, however I have had this happen using Windows locally and remote.


When I get this to happen again hopefully I'll have the time to diagnose it a bit more.
ahalabis
#6 Posted : Thursday, April 12, 2012 5:02:00 PM
Rank: Newbie
Joined: 3/28/2012
Posts: 2
Location: work
I was able to replicate the problem 3 times. I was connected to a Windows 2003 32bit server from ArchLinux 64bit.

I was able to resolve the issue without rebooting. Immediately after I realized the controls were askewed I sent Ctrl+Alt+Del, clicked cancel and all was good. I did this 3 times to make sure it was the Windows Key.

On the other hand, I'm unable to replicate this a day later (same server). Sounds like a fun issue to troubleshoot.
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