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"Disable Control" disables -my- control.
promptcare
#1 Posted : Friday, October 07, 2011 5:52:33 PM
Rank: Advanced Member
Joined: 9/15/2011
Posts: 78
Location: ON, Canada
Still trialing and mostly remoting into machines on my workbench. I'm working on a basic cleanup/tuneup of a Vista Home Premium system. My teenage son came in and thought the remote option was pretty cool so he goofed around a little, moving the computer's mouse against my remote use of it. "Not a problem", I said, and clicked "Disable Control" in my SC window. The mouse kept moving.... I could no long click within the window. I had disabled MY ability to control. I'm pretty sure that's not the intended result; If I wanted to disable my own ability to click windows, I can just stop clicking windows. :)

I also just connected to a Win7 Home Prem laptop with the same results.

I'm running the latest pre-release, 2.3.1992.4296.
Jake Morgan
#2 Posted : Friday, October 07, 2011 5:59:52 PM
Rank: Administration
Joined: 4/9/2010
Posts: 871
It actually is designed to disable your ability to control. We don't offer a way to prevent the guest from controlling their machine.
promptcare
#3 Posted : Friday, October 07, 2011 7:03:42 PM
Rank: Advanced Member
Joined: 9/15/2011
Posts: 78
Location: ON, Canada
Really? That seems counter-intuitive since I'm able to blank their screen but I can't prevent them from taking the mouse/keyboard away? Every other remote software seems to have the ability to block the user from interfering. Not to sound snarky but having the menu just say "stop clicking that" would be as useful. Is there another usage for the feature that isn't obvious?
Jake Morgan
#4 Posted : Friday, October 07, 2011 7:13:55 PM
Rank: Administration
Joined: 4/9/2010
Posts: 871
The feature as it exists is most useful for me to be monitoring a session without worrying about interfering. 99% of the time the interference is the host moving the guests mouse cursor unintentionally because he dragged his own cursor over the ScreenConnect window.
bigdessert
#5 Posted : Friday, October 07, 2011 10:49:39 PM
Rank: Advanced Member
Joined: 9/14/2010
Posts: 460
Location: Minnesota
I too when first using this product thought the disable control was on the guest side and was also just as surprised when it disabled my control. Coming from another remote support tool that had the ability to disable the guest side controls I just assumed this was it's function. That being said in the entire time owning and using screenconnect, I have never wanted or had the need to disable my own control. I have however had the need to disable the guest control but cannot. I usually have to end up telling the customer over and over to stop moving the mouse. Some elderly client really have a hard time just not letting me control the mouse and only me. It really would be a sweet feature to be able to disable control on the guest side.
agh3
#6 Posted : Saturday, October 08, 2011 2:47:34 AM

Rank: Newbie
Joined: 9/9/2011
Posts: 6
Location: Plainfield, IL
+1 on adding option to Disable Guest Input


Andrew G. Hargreave, III
agh3 Consulting LLC
agh3 at agh3 dot com
www.agh3.com
feri
#7 Posted : Saturday, October 08, 2011 6:39:58 AM
Rank: Advanced Member
Joined: 5/12/2011
Posts: 36
Location: Romania
+1 from me too for Disable Guest Input
IT Services
www.icore.ro
Cresona
#8 Posted : Saturday, October 08, 2011 4:02:25 PM
Rank: Newbie
Joined: 9/16/2011
Posts: 6
-1 - I really don't like the thought of that...

Can't you just ask them to watch rather than interfere? Taking control away from the user isn't likely to go down well.
promptcare
#9 Posted : Monday, October 10, 2011 1:07:21 AM
Rank: Advanced Member
Joined: 9/15/2011
Posts: 78
Location: ON, Canada
Cresona wrote:
-1 - I really don't like the thought of that...

Can't you just ask them to watch rather than interfere? Taking control away from the user isn't likely to go down well.
But you don't have a problem with the option to blank their screen? Sometimes I run certain softwares that they could find and download themselves (e.g. Combofix) but that doesn't mean I want them running it. Circumstantially, I might blank the screen to keep certain tools from becoming known. Now, if the screen was blanked out, I think that would make a curious end-user twice as likely to fiddle with the mouse.
agh3
#10 Posted : Monday, October 10, 2011 11:26:59 PM

Rank: Newbie
Joined: 9/9/2011
Posts: 6
Location: Plainfield, IL
Cresona wrote:
-1 - I really don't like the thought of that...

Can't you just ask them to watch rather than interfere? Taking control away from the user isn't likely to go down well.


It's rare that I need the ability, but there are times where the users I'm supporting are writing or moving things around on their desk and the slightest movement is moving their mouse unexpectedly.

And I have asked uses to please not touch the keyboard or mouse but they can't help themselves sometimes.


Andrew G. Hargreave, III
agh3 Consulting LLC
agh3 at agh3 dot com
www.agh3.com
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