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Provision to log off and switch users on a remote session?
OnSite
#1 Posted : Thursday, November 03, 2011 6:19:37 PM
Rank: Newbie
Joined: 11/3/2011
Posts: 2
Location: Windsor
Is there a mechanism to shift ScreenConnect to run temporarily as a system service so we can log off the active user on a remote system and log on as a different user? We frequently support customers who don't have admin rights and need to log on as an administrator user. We do much using runas but some tasks require actual desktop access. I've looked in the knowledgebase and don't see anything on this but I could just be missing it. The idea is that once a session is established, I would request the ScreenConnect remote application to restart as a service instead of user-mode application. I realize I can use unattended installers, but that seems overkill for a short-term need.

Is there anything I'm missing or should this be a feature request?

Thanks.
Jake Morgan
#2 Posted : Thursday, November 03, 2011 6:23:59 PM
Rank: Administration
Joined: 4/9/2010
Posts: 871
We previously told people to send a ctrl-alt-del to force elevation to a service if not already in service mode. However, in 2.3 we will try to send the ctrl-alt-del in normal mode and only elevate to service mode if that doesn't work, like in Vista and Windows 7. It will usually work in XP, so those users are hard to force elevation. Reboot/reconnect forces service mode, but then you'll have to reboot. We should add an explicit option to force this.
bigdessert
#3 Posted : Thursday, November 03, 2011 6:35:15 PM
Rank: Advanced Member
Joined: 9/14/2010
Posts: 460
Location: Minnesota
Please make this option as we used the ctrl+alt+del frequently to elevate.
OnSite
#4 Posted : Thursday, November 03, 2011 10:10:19 PM
Rank: Newbie
Joined: 11/3/2011
Posts: 2
Location: Windsor
Thank you for the prompt reply. For now at least having the ability to reboot the box to force service mode will do the job. I'll play around on some Vista/7 target machines, passing Ctrl-Alt-Del. Unfortunately the mixture of the machines we support still includes a lot of WinXP and likely will for a few more years. We'll look forward to perhaps seeing an explicit option in 2.4.

So far we're pretty impressed by the demo we're undertaking, including the handling of this feature/support request. And yes, I know I could've e-mailed directly. I was curious how the community support option reacts.
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