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Better notifications for disconnect fromg guest?
jamie.stubbe
#1 Posted : Tuesday, November 22, 2011 4:06:55 AM
Rank: Newbie
Joined: 11/22/2011
Posts: 3
Location: Red Deer
I would like to see a pop-up with an OK button after the technician disconnects.


It would guarantee to the guest/customer that we are completely off the computer.

I know there is a little pop-up toast saying this. but making the customer click OK when we are done is a good way to let the client know we are

#1 technician is for sure disconnected and remote access is no longer allowed.

#2 that we are not in the middle of trying a reboot from our side.

#3 prompt them to call us if the connection fails for whatever reason.


I would also like to see the content of the box customizable like some of the other values in the customization sections..


Like

Title = Technician Disconnected.

Content -

The technician has disconnect from your computer.
If this is in error and you still Require assistance
Please contact us, With the methods listed below.
(403)-555-1212 - 1-(888)-555-1212
support@domain.com <---linkable
http://support.domain.com <---linkable
{OK}



I have run into instances where this piece of mind would come in handy.

Thanks
Jamie
Nucleus Information Services
sdipro
#2 Posted : Tuesday, November 22, 2011 5:57:25 AM
Rank: Member
Joined: 10/15/2011
Posts: 21
Location: Tulsa
Handy idea, so long as it's optional or customizable either way.
Jeff Bishop
#3 Posted : Thursday, January 19, 2012 6:15:53 PM
Rank: Administration
Joined: 4/14/2010
Posts: 140
Location: Raleigh, NC
This is probably something that could be done, I will get it submitted and see what we can do.
ScreenConnect Team
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