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Disconnect for Code Protected Sessions
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jbeckett
#1 Posted : Friday, December 02, 2011 6:12:56 PM
Rank: Newbie
Joined: 12/2/2011
Posts: 1
Location: Los Angeles
My technicians would find it useful to leave up a code protected session instead of creating them over and over. We are aware of the procedure to exit the client on the remote pc side but this is a hassle and lengthens the time we are connected to the user. We would like to see a button in the sessions list much like how technician can disconnect the session for the technician, to be able to disconnect the session for the user.
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Jeff Bishop
#2 Posted : Thursday, January 19, 2012 5:54:31 PM
Rank: Administration
Joined: 4/14/2010
Posts: 140
Location: Raleigh, NC
Ok so you are aware of the process to go kill the session on the guest side and then choose to leave the session open. Something else that could help there is to modify the role based security to prevent the techs from ending a session (depends on your use model). I can see where your request would save a bit of time so I will get it submitted.
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