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Scott  
#1 Posted : Monday, January 4, 2016 4:51:06 PM(UTC)
Scott


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Joined: 3/28/2014(UTC)
Posts: 2,518
United States

Thanks: 3 times
Was thanked: 305 time(s) in 262 post(s)
This extension allows a Guest to initiate a chat from the Guest page with your technicians via the tawk.to management portal.

UserPostedImage

Thanks to a user on our forum, we were introduced to tawk.to as an alternative to the already present Zopim Chat Integration. The benefit of tawk.to is that it has a free tier which is extremely feature-rich.

Just like Zopim, tawk.to allows you to embed a chat window into the Guest page:
UserPostedImage

REQUIREMENTS
In order to use this Extension, you must set the Extension Setting's tawkEmbedUrl. Instructions for doing this are below:

To get the tawkEmbedUrl setting required for the extension, you must first create a Site for your ScreenConnect within tawk.to: Create a Site in tawk.to.

The widget code is shown in step 6, copy it to notepad (or something similar). It should look similar to:
Code:

<!--Start of Tawk.to Script-->
<script type="text/javascript">
var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
(function(){
var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
s1.async=true;
s1.src='https://embed.tawk.to/568gkd8a1c9dbkh8110a47de/default';
s1.charset='UTF-8';
s1.setAttribute('crossorigin','*');
s0.parentNode.insertBefore(s1,s0);
})();
</script>
<!--End of Tawk.to Script-->


Look at roughly line 7 and copy only the URL (no quotes):
Code:
https://embed.tawk.to/568gkd8a1c9dbkh8110a47de/default


And paste it into the tawkEmbedUrl setting, accessible from the Extension's Options > Edit Settings menu on the Extension tab:
UserPostedImage
ScreenConnect Team
thanks 2 users thanked Scott for this useful post.
MrEastwood on 1/19/2016(UTC), rgreen83 on 2/4/2016(UTC)
MrEastwood  
#2 Posted : Tuesday, January 19, 2016 7:53:39 PM(UTC)
MrEastwood


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Location: Los Angeles

Thanks: 11 times
Was thanked: 9 time(s) in 8 post(s)
Very slick. Android app works well with the page too.
rgreen83  
#3 Posted : Thursday, February 4, 2016 3:51:01 AM(UTC)
rgreen83


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This is fantastic, the plugin works great and we are glad to have been introduced to tawk.to!
MrEastwood  
#4 Posted : Thursday, February 4, 2016 8:05:59 PM(UTC)
MrEastwood


Rank: Advanced Member

Medals: Level 1: Random Act of Kindness! Received One Thanks!

Joined: 3/23/2015(UTC)
Posts: 110
United States
Location: Los Angeles

Thanks: 11 times
Was thanked: 9 time(s) in 8 post(s)
You're welcome :)

By the way I spent considerable time with a rep discussing their terms of service and privacy policy. I wanted to make sure that my client discussions were private and owned by me, and not mined by tawk.to, which they are not. What they do record is system specs (Win, mac, mobile, which browser, etc), but none of the content of anything sent through the chat itself. He said they currently have no plans to charge for the service, that being said that doesn't discount the possibility that they might introduce paid tiers in the future. By the end of our discussion I was satisfied enough to sign on and use it, and so far I'm very happy.

Edited by user Thursday, February 4, 2016 8:09:48 PM(UTC)  | Reason: Not specified

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