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Steven  
#1 Posted : Wednesday, March 30, 2016 6:07:32 PM(UTC)
Steven


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The 1.0 version of this had some issues, but the 1.1 version was released a few weeks ago. I wanted to give some quick updates on how it works...

For basic use, install the extension, called "Undo End Session" by navigating to Admin > Extensions > Browse Online Extensions and selecting the "Undo End Session" extension and clicking "Install" or "Upgrade" to upgrade the previous version, if applicable (formerly known as "Undo End Access Session").

This will add the "Undo End Session" link at the bottom of the Admin > Audit page. When clicking that link, it will search the database for ended access sessions from the past 7 days and gather some additional information, such as who ended the session and if the uninstall command was processed before it was ended. The extension requires 5.1 to work, and works best on 5.3 and newer.

Simply click "Undo End" for the session and the End event will be removed, and it will be re-added to the Host page. Once the guest service next restarts (either manually, or after a reboot), it should connect up. Note that if the session was uninstalled, when it is installed fresh, it will generate a new Session ID and create a new session in the list.

Using the Options > Edit Settings menu on the Admin > Extensions page for this extension presets some additional options. Here are a few:

DaysToQuery - this sets the number of days to get ended session events for. Increase to get sessions ended longer ago.
IncludeSupportSessions - if "true" it will show Ended Support Sessions in the list of ended sessions.
IncludeMeetingSessions - if "true" it will show Ended Meeting Sessions in the list of ended sessions.
IncludeAccessSessions - if "true" it will show Ended Support Sessions in the list of ended sessions. This is true by default, set to anything other than 'true' to not show Access sessions.
DispalyInButtonBar - moves the link from the Bar at the bottom of the Admin > Access page to the Top of the page near the logged on user's name.


* The rest of the settings are text resources used for the various parts of the dialog windows and buttons; I'll probably move these to a resx file instead of the extension settings so they are more easily edited (using the Admin > Appearance page).

Edited by user Wednesday, March 30, 2016 6:09:04 PM(UTC)  | Reason: Not specified

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mrmumbels  
#2 Posted : Thursday, July 13, 2017 3:38:25 PM(UTC)
mrmumbels


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Is this no longer working with 6.3?
Matt Highsmith  
#3 Posted : Thursday, July 13, 2017 5:33:31 PM(UTC)
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it has worked for me. you can access from Database tab - then click on your user symbol and choose undo end session.
Steven  
#4 Posted : Thursday, July 13, 2017 6:57:04 PM(UTC)
Steven


Rank: Administration

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Joined: 5/1/2015(UTC)
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I pulled it from the store temporarily until it is fixed to fully work with 6.3. All of the new ways of ending sessions (QueueUninstallAndEnd, for example) aren't supported, and while you can undo an end, the new maintenance still sees sessions marked as ended in a new flag and tries to clean them up, which can cause some problems.

Hopefully it won't be down for long. I do recommend upgrading once the new version is made available, and avoiding using it on 6.2 and 6.3 until then. (If you must use it, maybe use it to gain access, then join into and use the access session to join a support session to the machine to uninstall and then install a new access client to get a new session id, then end the unended copy again).

Edited by user Thursday, July 13, 2017 6:57:44 PM(UTC)  | Reason: spelling, amiright!?

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johnk963  
#5 Posted : Thursday, July 27, 2017 4:25:13 PM(UTC)
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Could this extension be made available somehow? I'm hoping to try to solve an emergency we are having.
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